Collected data

We collect personal data that you knowingly provide to us or through the services we offer.

The data we collect includes: full name, address, email address, telephone number, nationality, language, credit card number in the case of online bookings, information about the browser used, IP address, and any other information you voluntarily provide to Factory Hotel.

Use of data

We may send you information about our services, events, products, and bookings.

This data is also used to fulfill our obligations arising from agreements we have concluded with you.

We may use this information to protect our hotel, our customers, our website, and our application, in accordance with the law.

Your data may be used for commercial purposes (promotion of the hotel, special offers, newsletter, etc.).

If you do not want your data to be used in this way, please let us know.

Data retention

We have various security software applications designed to protect the personal data we collect from unauthorized use, disclosure, alteration, or destruction.

Although current security procedures are highly efficient, no physical or electronic security system is completely foolproof.

However, we ensure that we adapt our procedures and update our security system in line with technological developments.

We undertake not to disclose your personal data to third parties.

We retain your personal data for the period necessary to fulfill the purposes outlined in this privacy statement, unless a longer retention period is required or permitted by law. Please note that we may need to retain certain information for archiving purposes.

Management of your personal data

You have the right to access the data relating to you ("right of access").

You have the right to have data relating to you corrected or amended (“right to rectification”).

You have the right to object to the processing of data relating to you ("right to object").

You have the right to restrict the processing of data relating to you ("right to restriction of processing").

You have the right to have data relating to you deleted (“right to erasure”).

You have the right to transfer certain data relating to you from one organization to another ("right to data portability").

If you wish to view the personal data we hold about you, please contact us at info@factoryhotel.be.

Third-party websites and services

Our services may contain links to other websites or third-party services that are not managed or controlled by us, or certain features of which are hosted on such third-party websites or services. For example, we enable you to connect, link, or share our services (and the content you access) through certain social networking sites.

Protection of minors

Our website is not designed for minors. Consequently, the services may not be used by children without adult supervision. We do not knowingly collect personal data from minors. If you suspect that your child has provided us with personal data, please contact us directly.

Contact

If you have any questions or comments regarding our confidentiality practices or this privacy statement, please contact us at the following email address: info@factoryhotel.be or by mail at the following address: Fabriekstraat 23–25, 9120 Kallo, Belgium.